Frequently Asked Questions
Digital Products
How do I download my files after purchase?
You will receive an email with your download link right after purchase. You can also access your files from your order confirmation page.
What file formats are included?
Our digital products are high-resolution (300 DPI) and include PDF format. Some products also include JPG, PNG or PDF files.
Can I purchase from anywhere in the world?
Yes! Our digital downloads are available worldwide.
How do I print my files?
Select "Fit to Page" when printing. Our files are designed for standard frame sizes (8x10, 5x7). You can print at FedEx, Target, Walmart, Amazon, or your local print shop.
How many times can I download my files?
You may download your files up to 5 times. Reprints for personal use are always allowed.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Shop Pay.
Can I return a digital product?
All digital product sales are final. If you experience a technical issue, please contact us within 7 days and we'll make it right.
How do I apply a discount code?
Enter your discount code at checkout in the "Discount" field before completing your purchase.
Physical Products
How long does shipping take?
Physical products ship within 5–8 business days within the US.
Do you ship internationally?
At this time, we ship within the US only.
What is your return policy?
We offer a 14-day return policy on physical products in original condition.
General
Can I use your products commercially?
Our products are licensed for personal use only unless otherwise stated in the product listing.
How can I contact you?
Reach us at hello@nonaeve.com. We typically respond within 1–2 business days.
Where can I find your store policies?
You can view our full policies in the footer of our website.