Digital Products

How do I download my files after purchase?

You will receive an email with your download link right after purchase. You can also access your files from your order confirmation page.

What file formats are included?

Our digital products include PDF and PNG formats available for instant download.

Can I purchase from anywhere in the world?

Yes! Our digital downloads are available worldwide.

How many times can I download my files?

You may download your files up to 20 times. Saves for personal use are always allowed.

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Shop Pay.

Can I return a digital product?

All digital product sales are final. If you experience a technical issue, please contact us at hello@nonaeve.com and we'll make it right.

How do I apply a discount code?

Enter your discount code at checkout in the "Discount" field before completing your purchase.

Physical Products

How long does shipping take?

All orders are processed within 2–3 business days. Once shipped, estimated delivery is 7–15 business days. You'll receive a tracking number as soon as your order is on its way.

Do you ship internationally?

At this time, we ship within the US only.

What is your return policy?

We accept returns on physical items within 30 days of delivery. Please contact us at hello@nonaeve.com with your order number and reason for return and we'll work with you to make it right.

General

Can I use your products commercially?

Our products are licensed for personal use only unless otherwise stated in the product listing.

How can I contact you?

Reach us at hello@nonaeve.com. We typically respond within 1–2 business days.

Where can I find your store policies?

You can view our full policies in the footer of our website.