Refund policy
Return & Refund Policy
Digital Products — No Returns or Refunds
All digital product sales are final. Due to the nature of digital downloads, we do not accept returns or offer refunds once a purchase has been made and the file has been delivered. Please review product descriptions carefully before purchasing.
If you experience a technical issue with your download, please contact us at hello@nonaeve.com and we'll be happy to assist.
Physical Products — Returns & Refunds
We accept returns on physical items within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.
To initiate a return, please contact us at hello@nonaeve.com with your order number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-returnable items:
- Gift cards
- Sale/clearance items (if applicable)
Damaged or incorrect items: If you received a damaged or wrong item, please contact us within 5 days of delivery with a photo and we'll make it right.